header_left   header_right



Bicycle Warranty Info - UPDATED 2/1/2011

IBEX bicycles frames are warranted to be free from manufacturer defects for a period of 3-years from date of purchase to the original owner. This warranty is subject to approval and is only for bikes damaged under normal use. This warranty does NOT extend to extreme riding. This warranty does not extend to bikes used as rentals unless warranty is granted in writing by Ibex Bikes. We cannot guarantee exact model, size or color in the event that a frame replacement is required. Frame warranty on clearance priced purchases limited to 90-days.

All components are subject to warranty provided by the original manufacturer. These warrants may range from 30-days to 2-years from date of purchase by original owner.

We endeavor to tune derailleurs and brakes at the factory before packing, however cables do stretch during break-in and can even begin to stretch in the box. Derailleur and brake settings as well as headset tension settings cannot be guaranteed. While we will be happy to supply tuning instructions, we do not guarantee state-of-tune and we do not cover labor costs for any tuning procedures.

Satisfaction Guarantee

We offer a 30-day 100% satisfaction guarantee for all IBEX bikes bought directly from IBEX bicycle manufacturer. If, for any reason, you are not happy with your purchase you may return it within 30-days subject to Satisfaction Guarantee - Terms and Conditions.

Due to issues regarding residual marks from installation of components and from handling, frames purchased separately are not covered under the 30-day satisfaction guarantee. Only complete bike purchases are included.

Bikes must be returned in new condition in original packaging. Deductions may be taken for wear and tear from use, damages from misuse or improper return packing. Shipping charges are not subject to refund.